Store Policy
Customer Care
Customer service is a top priority for Lotus Massage. I am committed to giving the best possible customer experience (pre sale and post sale). I am available to contact and will always get back to you as soon as I can. There is a contact page where you can get in touch.
We take great care within the business and are passionate about our high quality products. We hope to satisfy all customer needs and wants. However if you are not satisfied with a product, then we will be quick to find a solution and fix the problem.
Privacy & Safety
Introduction
At Lotus massage we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and services.
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Information We Collect
We may collect the following types of information:
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Personal Identification Information: Name, email address, phone number, and other contact details you provide when booking a treatment or contacting us.
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Treatment Details: Information related to your appointments, preferences, and any relevant health information necessary for providing our services.
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Website Usage Data: IP address, browser type, pages visited, and other analytics to improve our website's performance and user experience.
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How We Use Your Information
We use the collected data for the following purposes:
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Service Provision: To schedule and manage your appointments, tailor treatments to your needs, and communicate with you regarding your sessions.
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Improvement of Services: To understand how clients use our services and website, allowing us to enhance and personalise your experience.
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Marketing Communications: With your consent, to inform you about promotions, new services, or updates that may interest you.
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Data Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your data with trusted partners who assist us in operating our website and conducting our business, provided they agree to keep your information confidential.
Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
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Your Rights
You have the right to:
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Access: Request a copy of the personal data we hold about you.
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Rectification: Ask for corrections to any inaccurate or incomplete information.
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Erasure: Request the deletion of your personal data, subject to legal and contractual restrictions.
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Withdraw Consent: At any time, withdraw your consent to receive marketing communications.
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Cookies and Tracking Technologies
Our website may use cookies to enhance user experience. You can choose to set your browser to refuse cookies or alert you when cookies are being sent. However, some parts of the site may not function properly without cookies.
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Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We encourage you to review this page regularly to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
By using our website and services, you consent to the terms outlined in this Privacy Policy.
Payment Methods
- Credit / Debit Cards
- Offline Payments
- Gift card/ Vouchers